How I work

Diagnose. Design. Stay — until the habit sticks.

Not "assess and vanish." Every engagement follows the same spine: understand reality, name leverage points, implement with your people, hand off playbooks. Here's the timeline clients actually experience.

1Week one is listening, not prescribing — interviews, backlogs, ceremonies.

2Written artefacts you can defend to procurement and board — not vibes.

3Exit built in: capability transfer is the success metric.

Before we begin 30 min

Discovery Call (Free, 30 Minutes)

No pitch. No deck. Just a real conversation.

I ask about what's broken, what you've tried, and what 'good' looks like for you. You ask me about my approach, my experience, and whether I'm the right fit. If I'm not, I'll say so — and point you toward someone who is.

What you get: Clear picture of the problem. Honest go/no-go on fit.

Day 1–3 2–3 days

Engagement Proposal

One page. No padding.

I write a concise proposal covering scope, expected outcomes, method, timeline, and fee. Not 40 slides of methodology diagrams — a clear document we can both hold accountable to.

What you get: Single-page proposal with milestones, outcomes, and fee.

Week 1 3–5 days

Context Deep-Dive

I read before I write. I listen before I speak.

I spend the first week understanding your context deeply: interviewing team members (not just leaders), reviewing your existing processes, reading your backlogs, watching your ceremonies. I don't start prescribing until I understand what's really going on.

What you get: Situation report: what's working, what isn't, and why.

Week 1–2 3–5 days

Diagnosis & Prioritised Recommendations

Problems have root causes. I find them.

Most teams are fixing symptoms. I surface the underlying system dynamics — misaligned incentives, architectural constraints, unspoken team norms — and build a prioritised list of interventions. Highest leverage first.

What you get: Diagnosis document with prioritised action plan and expected impact.

Weeks 2–N (varies) Engagement-dependent

Implementation & Coaching

This is where most consultants leave. I stay.

I work with your team through the change — not just handing over a document. Facilitated workshops, 1:1 coaching, ceremony observation and feedback, pair working on critical decisions. The implementation is the value.

What you get: Real change in team behaviour, measurable metric shifts, documented playbooks.

Final 2 weeks 1–2 weeks

Review & Handoff

The end goal is that you don't need me anymore.

We review outcomes against the original goals. I write up the playbooks, decision frameworks, and habit loops the team now owns. I do a final session with leadership. Then I step back — and measure success by how little you need me afterward.

What you get: Outcome review report, playbook documentation, capability assessment, optional follow-on scope.

Working Together

What I Expect From You — And What You Can Expect From Me

My commitments to you

I will be direct, even when it's uncomfortable.

I will tell you what I actually think — not what you want to hear.

I will document every recommendation with reasoning.

I will never invent work to extend an engagement.

I will be reachable between sessions for critical decisions.

I will measure and report on outcomes honestly.

What makes it work

Give me honest access — not just the polished version.

Involve the team in the change, not just leadership.

Be willing to question your own assumptions.

Commit to trying things before judging them.

Challenge my recommendations — good pushback makes better outcomes.

Stick with the change long enough to see results.

Start at step one — free discovery.

Thirty minutes, no pitch deck. Most leaders leave with a sharper problem statement — whether or not we engage.

Book discovery call →